What Van? Britain's biggest and best van buyers' guide

Mercedes-Benz dealer Intercounty Truck and Van has been operating as a dealer for the German brand for more than 15 years, with outlets across the counties of Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire. This coverage ensures customers operating in these areas are never far from sales and aftersales support.

Reacting to the increasing demand for van service and support, all depots now have dedicated van service advisors and van service managers, previously these roles being shared with the truck facility. A single point of contact with a team member who specialises in van issues provides the highest level of customer support. 

Evidence of providing customers with the care that they demand is demonstrated by the extended opening hours, meaning that service and repairs can be carried out outside of the customer’s normal working hours, keeping downtime to a minimum. A frustration often suffered by a driver is when a vehicle has a minor issue but a dealership requires the vehicle for a day to diagnose it. Intercounty offers triage and drive-by appointments for minor defects in order to keep the vehicle moving and earning its keep.

Intercounty now has a centralised service booking facility. All vehicle services, MOT, repair and defect appointments are taken at one facility for all the branches, allowing procedures to be standardised across the group, along with better supervision that improves the quality of work. A new site has recently been acquired in Dunstable that is currently being refurbished with state-of-the-art equipment being installed with a focus on energy efficiency. The new site will allow Intercounty to accommodate larger volumes of work with the aim of keeping customers on the road and minimising downtime.

Intercounty Truck and Van is committed to supporting its customers in the transition to electric mobility, claiming to be leading the way in electric van awareness while providing outstanding sales and aftersales support. While accepting that not all customer operations are suited to a move to an EV, the team of electric van consultants at Intercounty have undertaken training and are fully conversant with electric vans, the charging infrastructure and the challenges that may be encountered. They are able to fully qualify the customer and for those not ready to make the move, they keep them informed regarding the short and long-term position regarding vehicles and their capabilities.