Ford Transit Custom (2023) review

Date: Monday, December 4, 2023

On Sale: October 2023
Key Rival: Vauxhall Vivaro

The Ford Transit Custom is not only by far the best-selling light commercial vehicle in the UK, it is also the nation’s most popular vehicle overall – some feat for a van. So when a new generation is revealed, it can make a strong and substantiated claim to be the most important arrival of the year.

The new Custom that is starting to go on sale now has added significance in the market in that it will provide the platform for the next-generation medium van from Volkswagen as part of the LCV product-sharing deal between the two brands. 

Ford says this will be the most comprehensive product range for the Custom to date with panel van, double-cab-in-van, Kombi and Kombi van and the passenger-carrying Custom Tourneo up for grabs. New for 2024 will be a Camper Donor version and a versatile Multi Cab van.

With an eye on the markets of today and the future, means of propulsion offered in the Custom line-up will include diesel, mild hybrid (MHEV) plug-in hybrid (PHEV) and battery electric (BEV). New Sport, Active and Trail models will complement the core specification grades, Leader, Trend and Limited.

Ford is offering diesel-powered Customs with front-wheel drive (FWD), while all-wheel drive (AWD) is offered on automatic variants. Customers needing enhanced traction on manual models can specify the 136hp or 150hp power outputs with a mechanical limited-slip differential.

PHEV comes with FWD and the BEV is rear-wheel-drive (RWD).

The manufacturer is launching the new Custom in three phases, the first wave, which consists of FWD diesel Transit and Tourneo derivatives up to Limited/Titanium specifications kicked off in October. Power comes from a 2.0-litre Ecoblue engine with outputs of 110hp, 136hp and 150hp when mated to a six-speed manual gearbox. An eight-speed automatic transmission will be available later coupled to 136hp and 170hp powertrains. Ford expects the 136hp and 150hp engines in Trend and Limited trim lines to be the best sellers.

Initially, the Custom is up for grabs in two lengths and one height, which is below two-metres to facilitate access to multi-story car parks, loading bays and garages.

Production of the second wave of models will start in the first quarter of next year and will include AWD diesel vans as well as PHEV (petrol-electric) Custom Transits and Tourneos, which have a claimed electric-only range of up to 34 miles. It will also see the introduction of Multicab, DCiV, Kombi, Sport, Trail, Active and Titanium X versions. The new Multicab layout features an L-shaped bulkhead to allow for the transportation of long items while also retaining two second-row passenger seats.

The third wave includes high roof vans and the BEV models, with production starting in Q2 2024 and deliveries beginning in the summer. The BEV will get a 64kWh battery and 100 or 160kW electric motors and a maximum range of 209 miles.

Ford says diesel vans have a towing capacity of 2.8-tonnes whereas PHEV and BEV vans can haul up to 2.3t.

The Transit Custom range is available with a wealth of features, each designed to make operators’ working days easier, which Ford says were inspired by feedback from customers, in particular small business users.

Most eye catching among them is the new tilting steering wheel that takes the tried and trusted concept of the mobile office to a new level. The wheel’s squared off rim rotates to become a stand for tablets and laptops as well as a flat-topped table to make paperwork easier and lunch breaks more comfortable. It is available as part of the Cab as Office with Full Tilt Steering Wheel pack for £500 (all prices exclude VAT). The pack also gets you enhanced cab lighting, additional USB connections, an integrated rubbish bin, laptop storage between the seats and Amps accessory docking.

Another clever design tweak in the cabin sees the passenger airbag installed in a roof-mounted position to free up more storage space to create a far deeper glovebox in the dashboard.

To help delivery drivers who battle against the clock to make multiple drops on a daily basis, Ford will introduce the Delivery Assist pack in October 2024 to increase efficiency and reduce fatigue by automating processes that would otherwise take up more time and energy. When switched on, Delivery Assist activates when the driver shifts into park, automatically switching on hazard lights, closing open windows and locking the door once the driver leaves the van. When returning, the driver can enter without a key and start the vehicle. The hazard lights will switch off and the windows will return to their previous positions. The pack will be available as an option for £325. 

Operatives working in busy streets can benefit from Ford Pro’s Exit Warning technology. Introduced with the new Custom, the feature alerts drivers to the approach of other road users if they attempt to open the door in the face of oncoming traffic. 

For an extra £330, operators with converted vans can select the new Upfit Integration System. This enables them to integrate third party equipment such as beacons and site lighting into the vehicle so they can control it from the touch screen in the cabin.

According to Ford, this removes the need to modify the cab area or splice into wiring to fit controls, thus saving time in fitting conversions as well as potentially improving reliability and safety. 

A generous provision of ADAS includes cross traffic assist, reverse brake assist, 360° camera and intelligent adaptive cruise control with stop and go technology on automatic models to make driving less taxing in heavy traffic.

All new Transit Customs are installed with the Ford Pro platform of software and connected services, including management tools from Ford Pro Telematics that encompass the Ford Pass Pro app for small businesses and Ford Liive for larger fleets.

Also on offer is a suite of lock packs developed in conjunction with security specialist TVL.

Driven here in left-hand drive is the FWD L1H1 Transit Custom 320 panel van in Limited trim, powered by the 2.0L 150hp Ecoblue turbodiesel engine, which is likely to be the core model in the UK. 

The engine delivers power smoothly and responsively in all driving environments, is quiet and operates in harmony with the slick six-speed manual gearbox and sure-footed steering that provides plenty of feedback to the driver. The steering wheel itself, which
is adjustable for reach and rake, is on the rectangular side – but then again it is designed to transform into a table.

We also got to sample the eight-speed automatic transmission in a Tourneo Custom. It is impressively refined but we can see no reason why customers opting for the manual should regret their choice.

As we are becoming used to with Ford’s LCVs, performance and handling are class leading.

The 13in touchscreen dominates the cabin and provides a clear view for the satnav and the excellent reversing camera. The controls are straightforward and easy to understand but there is no need to feel digitalised to death as there are also some good old-fashioned knobs and buttons too, including those mounted on the steering wheel. A 12in digital instrument cluster in the dashboard complements the touchscreen and imparts information to the driver clearly without forcing them to take their eyes off the road. The driver’s seat is four-way adjustable and heated, as are the passenger seats.

The interior is roomy and offers great cross-cab access, which is an impressive trait of Ford’s medium and large vans. The cabin in the van tested here was protected from the cargo area by a full-height bulkhead.

Twin rear doors plus a near-side loading door provide access to the load bay, an offside loading door can be specified if desired. An integrated step makes it easier to get in and
out of the side door and the load bed floor is protected by a moulded lining. Six tie down points are fitted to help secure loads.

Ford Transit Custom Limited 320 panel van L1H1 150hp

Price (ex VAT) £37,300

Price range (ex VAT) £32,350 – £44,250

Insurance group tba

Warranty 3yrs/100,000mls 

Service intervals 2yrs/25,000mls 

Load length 2,394mm (3,050mm with load-through)

Load width (min/max) 1,392mm /1,777mm

Load bay height 1,427mm

Gross payload 1,279kg

Load volume 5.8m3

Engine size/power 1,996cc/150hp

Combined fuel economy 39.2mpg

CO2 190g/km



An outstanding medium van, Ford has once more raised the bar for the competition in this crucial market sector.


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