What Van? Awards 2022: Van Dealer of the Year – Van Monster

Date: Friday, December 17, 2021

Part of the Northgate group of companies, Van Monster has a network of used van outlets across the country, providing customers with the widest possible range of vehicles sourced from its own fleet and that of its corporate clients. Since its creation in 2004, Van Monster has acquired a reputation for supplying quality vans to businesses and individuals. 

Claiming that they are now the largest independent used van supplier in the UK, Van Monster says their business is built on more than just closing a sale. As the majority of vans are sourced internally from Northgate Vehicle Hire, the UK’s largest commercial vehicle rental provider, they have a known history and all vehicles are put through stringent pre-delivery checks ensuring that they are roadworthy, fit for purpose and reliable. This provenance gives the customer confidence they have purchased a quality vehicle, and that Van Monster will provide any after sales back up that may be required.

As Van Monster has dealerships located throughout the UK, any issues that crop up can be dealt with on a local basis. The customer won’t have to have that difficult conversation with his or her dealership, who may not be enthusiastic about having to respond to a fault in a van 200 miles away.

Van Monster is not affiliated in any way to a single manufacturer so it has access to a wide range of makes and models, many of which are low mileage and less than three years old. It’s often the case that franchised dealers will only offer used vehicles bearing the same badge as the new ones they sell. Should a customer find a cheaper van with the same age, mileage and condition, Van Monster’s price match guarantee means that it will offer the vehicle at the same price. Van Monster has introduced a programme called The Van Monster Difference, built around customer feedback, to further strengthen confidence in the company and the vehicles being offered.  

It offers a 14-day / 500 mile no quibble refund or exchange guarantee and there’s also a six month / 10,000 miles warranty, which includes wear and tear. The buyer will receive 24-hour, seven days a week breakdown and recovery assistance for six months and courtesy vehicles, 30 days free GAP insurance and Van Monster Accident Aftercare Support for non-fault accidents. This comes with other, additional benefits and the company claims these all combine to give peace of mind and a bumper-to-bumper, worry-free buying experience.

Van Monster offers a portfolio of flexible finance options and MotorNovo, one of their finance partners, awarded them the ’Partnership Award’ in its own awards programme, highlighting the finance and customer service products and standards available to customers. 

Van Monster has achieved an enviable Trust Pilot score of 4.5 (excellent), again reinforcing to new customers that they are dealing with a reputable company.

Highly Commended: eStar Truck and Van

E Star Mercedes _Knowsley _Vans _FINAL-Hi Ries

Following the failure of an established north west and Wales-based Mercedes-Benz commercial vehicle dealer in September 2020, industry stalwart Sid Sadique stepped in and, saving 350 jobs in the process, formed eStar Truck and Van along with his business partner. 

Immediately expanding the business from its existing basis, a seven figure investment has resulted in a dedicated van facility being opened in Knowsley near Liverpool. An existing service site in Trafford Park Manchester has been redeveloped along with the reopening of a showroom, which will support local businesses in the transition to electric vehicles, particularly with the imminent Manchester Clean Air Zone. 

Sadique was quick to secure the services of Steve Bridge (who has been admitted into the What Van? Hall of Fame) and, together with other high profile signings, the leadership team have an average of over 26 years of CV experience.


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