What Van? Britain's biggest and best van buyers' guide

Mercedes launches online booking tool

Date: Monday, July 31, 2017   |  

When logging onto the firm’s My Van Service website, van owners and operators can see a choice of time slots available to book a service, MOT or repair using a live booking facility, with five different options available:

• Drop & Go, enabling the customer to leave the van at the dealer and collect it at an agreed time
• Express, giving a pre-specified time slot with the vehicle serviced immediately and back on the road ASAP
• Overnight, which means the vehicle is serviced outside of the 9am-5pm working day and collected the next morning before 9am
• Don’t Stop, as per Drop & Go, but with the use of a courtesy vehicle
• We Collect, allowing the dealer to pick up the van from the customer at an agreed time, service it, and return it during a set timeframe.

“We know that servicing is a ‘necessary evil’ when running a van and is something that businesses who rely on their vans could probably do without – our customers are busy people so need servicing to be as easy and flexible as possible,” said Steve Bridge, managing director of Mercedes-Benz Vans. “With My Van Service, we have designed the right products and services to make our customers’ lives easier across our highly-trained, nationwide dealer network, offering out-of-hours servicing with the right diagnostic equipment, enabling longer service intervals and less breakdowns.”