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Ford to provide replacement vans to customers affected by ‘service action’.
Date: Monday, September 30, 2019 | Author: James Dallas
Ford has vowed to increase the size of its light commercial vehicle courtesy fleet to support customers affected by a ‘service action’ covering its 2.0-litre EcoBlue diesel engine, which is used in Transit, Transit Custom and Ranger models.
The manufacturer said an issue with a supplier’s fuel injector has led it to ask those customers affected to visit dealerships to have the problem resolved and has pledged to provide suitable courtesy vehicles to as many customers as possible in order to minimise downtime and disruption to their businesses.
Having identified the quality issue, Ford said it had also been working with the supplier to secure additional injectors in order to update other customers’ vehicles before they exhibit the fault.
“We realise that vehicle repairs are inconvenient to all customers, but especially for commercial vehicle operators where they can be disruptive to their business,” Ford said.
“We aim to assist our customers as soon as possible who experience issues in order to minimise downtime and impact on their business. Transit, Transit Custom and Ranger customers will be prioritised, including providing suitable courtesy vehicles where possible.
“Additionally, after identifying the quality issue with certain diesel fuel injectors supplied by a third party for the 2.0-litre EcoBlue diesel engine, Ford has been working with its supplier to secure additional injectors and, when sufficient stocks are available, intends to work with dealers to update customers’ vehicles not yet exhibiting issues in such a way as will minimise operating downtime.”
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